ccasino Privacy Policy

ccasino ("ccasino," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our online gaming platform. We understand that trust is the foundation of any good relationship — and that trust starts with being completely transparent about how we handle your information.

This Privacy Policy ("Policy") describes the types of personal data we collect from you when you visit, register, or use the ccasino platform (the "Platform"), the purposes for which we process that data, the parties with whom we may share it, and the rights you hold as a data subject under applicable Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

This Policy applies to all personal data collected through the ccasino website, mobile platform, customer support channels, and any other interaction you have with ccasino. It does not apply to third-party websites or services that may be linked from our Platform — those are governed by their own privacy policies.

For the purposes of the Data Privacy Act of 2012 and other applicable data protection legislation, ccasino is the personal information controller responsible for your personal data collected through the Platform.

If you have any questions about how ccasino processes your personal data, or if you wish to exercise any of your data subject rights described in Section 11 of this Policy, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 15.

ccasino collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

We do not collect sensitive personal information (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless specifically required for responsible gaming purposes (e.g., self-exclusion requests) and only with your explicit consent.

ccasino collects your personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated technologies: Data collected automatically when you use the Platform, including cookies, web beacons, server logs , pixel tags, and session tracking technologies;
• Third-party sources: Identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention services, and publicly available sources where permitted by law.

ccasino uses your personal data only for legitimate, specified purposes. The primary purposes for which we process your data include:

• Creating and managing your ccasino account;
• Verifying your identity and age (21+ requirement) in compliance with applicable regulations;
• Processing deposits, withdrawals, and other financial transactions via GCash, PayMaya, and local bank channels;
• Providing and improving our gaming services, including slots, live dealer games, bingo, and sports betting;
• Detecting, investigating, and preventing fraud, money laundering, and other illegal activity;
• Monitoring gameplay for responsible gaming purposes and enforcing self-exclusion requests;
• Responding to your customer support inquiries and resolving disputes;
• Sending you transactional communications (account confirmations, deposit receipts, withdrawal notifications);
• Sending you marketing communications about ccasino promotions and offers, where you have provided consent;
• Complying with our legal and regulatory obligations under Philippine law.

ccasino processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your ccasino account, process transactions, and deliver gaming services;
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, KYC requirements, and gaming regulatory requirements;
• Legitimate interests: Processing necessary for our legitimate business interests, such as fraud prevention, platform security, and improving our services, where those interests are not overridden by your rights;
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and certain optional data uses. You may withdraw consent at any time without affecting the lawfulness of prior processing.

ccasino does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard — to process your deposits and withdrawals;
• Identity verification providers: Third-party KYC and AML compliance services that verify your identity documents and screen against sanctions lists;
• Fraud prevention services: Providers that help us detect and prevent fraudulent activity on the Platform;
• IT and hosting providers: Cloud infrastructure and data hosting providers that store and process Platform data on our behalf under strict data processing agreements;
• Regulatory authorities: Philippine government agencies, including the National Privacy Commission (NPC) and gaming regulators, where disclosure is required by law or court order;
• Professional advisers: Lawyers, auditors, and accountants where necessary for legal compliance or dispute resolution.

All third parties with whom ccasino shares personal data are required to handle that data in accordance with applicable data protection law and are prohibited from using it for any purpose other than the one for which it was shared.

ccasino retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

When personal data is no longer required, ccasino will securely delete or anonymize it in accordance with our data disposal procedures.

ccasino implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including financial and identity information;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments;
• Multi-factor authentication (MFA) for internal system access;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

ccasino uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage patterns. The types of cookies we use are:

• Strictly necessary cookies: Essential for the Platform to function — e.g., session authentication, security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience.
• Analytics cookies: Help us understand how players use the Platform so we can improve performance and content. Data collected is aggregated and anonymized where possible.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the ccasino Platform. For more information, refer to your browser's help documentation.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ccasino:

• Right to be informed: The right to know what personal data we collect and how we use it — which this Policy fulfils;
• Right of access: The right to request a copy of the personal data ccasino holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to object: The right to object to processing based on legitimate interests or for direct marketing purposes;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

If you are a parent or guardian and believe that a minor has registered on the ccasino Platform, please contact us immediately at the details provided in Section 15 so we can take prompt action.

Some of ccasino's service providers and technology partners may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection, ccasino will implement appropriate safeguards — such as contractual data processing agreements incorporating standard data protection clauses — to ensure your data remains protected in accordance with the Data Privacy Act of 2012.

ccasino may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will notify you by posting a prominent notice on the Platform or by sending an email to your registered address prior to the changes taking effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision. Your continued use of the ccasino Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ccasino handles your personal data, please reach out to our Data Protection Officer:

• 📧 Email: [email protected]
• 💬 Live Chat: Available 24/7 via the ccasino Platform
• 📍 Location: Philippines

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.